Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office and medium enterprise with two to 360 extensions Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.

With Avaya IP Office, you can choose the solution that is right for your business. Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both, and you can benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all in one solution you can use it as a converged solution delivering both your voice and data requirements. IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point.

Avaya IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools such as Customer Relationship Management are supported through a range of applications from basic call handling to full contact centre functionality including real time and historic reporting.

Avaya IP Office can also help businesses to improve productivity in the work place. Its sophisticated applications such as integrated messaging, voice mail and auto attendant can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the portfolio ensuring that home and mobile workers can work as effectively remotely as they could from an office location.

The full Avaya IP Office solution is easily managed through IP Office Manager, a Microsoft® Windows®-based PC software application, that connects to the Avaya IP Office system using the TCP/IP protocol.

Every Avaya IP Office platform protects your investments by supporting common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs while retaining the cost-effectiveness of your original investment. The Avaya IP Office was among 15 pace-setting convergence products, services, and technologies that were selected as a "Product of the Year 2002" by Communications Convergence magazine. The editors wrote that the "winners have certain features in common: eye-opening innovation, solid engineering, good value-for-money (normally exceeding the expectations of their intended markets)."

In singling out Avaya, the editors wrote: "Avaya IP Office is truly an office-in-a-box, combining a 100-station voice system (supports DEFINITY® 6400 series phones), an eight-port router-hub for data networking, and a T1/PRI WAN interface. But the Office is not just about hardware. Avaya has bundled it with Compact Business Center, a 150-agent ACD, and Integrated Messaging, which synchronizes voice and fax with Microsoft Exchange. Avaya lets this software reside on the IP Office rather than requiring, as other vendors do, a separate NT-server to run business applications. There's also an integrated H.323 gateway, so when small businesses are ready to take advantage of VoIP, they can link up Avaya's IP phones. And Avaya's IP Office isn't just for small businesses — it works for larger organizations, too. Avaya IP Office's support of open-standard Q.SIG networking lets a branch office communicate with the main office PBX, regardless of whether it's an Avaya system or someone else's."